Rules of Business Communication in Messengers

If business chats are annoying, start with yourself. By following these rules, you will ensure your reputation as an excellent employee and, more importantly, as an adequate person.

At the same time, you will be able to solve work problems faster in chats and save nerves.

Write Briefly and to the Point

Conciseness is the sister not only of talent but also of harmonious working relationships. It’s believed that infostyle is for journalists and editors. Don’t believe it: it’s a misconception! Practice the “write, abbreviate” principle in every work message and business letter.

Sometimes you want to share a picture of pussycats or a hiccuping meme with a colleague, and you don’t. It sounds trivial, but the person may be busy at work. What if he’s in the middle of a million-dollar negotiation? And here you are with your “look how funny it is.”

As for group work chats, remember, most people don’t turn off notifications during the day, and some at night.

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Respect Personal Boundaries

More and more people are trying to find a balance between work and leisure, and messenger is the easiest way to break it. Don’t text your coworkers after hours or on weekends because it’s their personal time, which they prefer to spend with their relatives or alone enjoying betting via 20Bet.

Do your best not to bother them on vacation or sick leave (and if you do, apologize and prepare a chocolate bar to give them when they return).

Write Directly

If your message affects only one person, for example, requires some answers, decisions, or actions, then write to him personally, not in the general chat.

Remember About Asynchronous Communication

It’s convenient to have a conversation in a messenger, if both conversation partners are ready for this: there is time and desire. But messenger is still a tool for correspondence, when there is no opportunity to talk in person (or right now because your boss is looking at you closely).

So the recipient has the right not to answer you right away.

Set aside time in your mind to respond: for example, switch to other tasks until the recipient helps you solve your problem / provides information / approves your proposal.

Forbid Yourself From Voicemails

People don’t like voicemails in work chats. The reason for “dislike” is simple: you have to listen to voice messages.

If you can quickly read a text, catching the essence, then with the three-minute messages, which contain the characteristic “well” or “in general”, the situation is different. It can be uncomfortable to listen. And searching for the right message through the search doesn’t work at all.

Write the Whole Message

Don’t divide a thought into parts, and certainly don’t expect “I’m all ears” in response to your “hello”. And in general, in work chats smol-tok is inappropriate: talk about the weather and children lead at the cooler.

Immediately tell them what you want from the person. The aerobatics – to mention why you want it (in case of sane explanation you will get the result faster).

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Conversations Should Be Summarized

Imagine: you have discussed for 20 minutes with a colleague about the upcoming presentation for the partners – the beginning of the conversation has run far above, the number of messages exceeded a hundred, because both partners were gushing with ideas.

In order not to lose what is important and to move as quickly as possible to action, flip through the conversation to the very beginning and write down valuable ideas, bright insights, and important remarks.

Make a note of who is responsible for what, and in what time frame, what tasks need to be accomplished.

Then formulate them in a few sentences and send them to the addressee with the note “do you agree? is everything correct?”.

With the habit of summarizing, colleagues will start lining up to discuss important tasks and projects with you in chat.